You and your family may have many complex needs. Perhaps you have a chronic condition such as asthma, diabetes, or heart disease. You or a loved one may be struggling with emotional issues or addiction. Think of Wheeler as your “home” for care, a place where your medical and behavioral health care is managed and coordinated by a team that works in partnership with you to assess your needs, treat your condition(s), and help you reach your health goals.
For patients
Improving your recovery, health, and growth is our key priority. Our skilled, caring team is here to help you and your family address your challenges, and give you the hope of a happier, healthier tomorrow.
Patient resources
For your convenience
Patient Portal
Wheeler Health Connect provides access to your health information, increased connection and communication with Wheeler, and an array of options that will save you valuable time.
Medical records
If you would like to receive a copy of your (or your child’s) records, have your records sent somewhere, send us records, or if you have any other question or concern with your records, please contact the Central Records Unit.
Make a payment
You may make a payment to your outstanding Wheeler bill or charges easily, safely, and securely.
Telehealth
Telehealth services are available at Wheeler for some appointments, including some individual and family therapy, medical, psychiatry, and addiction services.
Insurance and billing
Insurance and billing
Wheeler participates with most state and commercial insurance plans. Many of our mental health recovery programs are organized to work collaboratively with managed care systems, from the point of referral through aftercare planning.
Medicaid, Medicare, and commercial health insurance welcome. No patient will be denied health care services due to an individual’s inability to pay for services.
Sliding fee scale
In accordance with Wheeler policy, a sliding fee scale system is in place to adjust costs based on a patient’s ability to pay. If you need assistance, please inquire at the front desk.
Conforme a la política de Wheeler, existe una escala progresiva de cuotas, basado en la capacidad de pagar del paciente. Si necesita ayuda, consulte en recepción.
Insurance and billing
Wheeler participates with most state and commercial insurance plans. Many of our mental health recovery programs are organized to work collaboratively with managed care systems, from the point of referral through aftercare planning.
Medicaid, Medicare, and commercial health insurance welcome. No patient will be denied health care services due to an individual’s inability to pay for services.
Sliding fee scale
In accordance with Wheeler policy, a sliding fee scale system is in place to adjust costs based on a patient’s ability to pay. If you need assistance, please inquire at the front desk.
Conforme a la política de Wheeler, existe una escala progresiva de cuotas, basado en la capacidad de pagar del paciente. Si necesita ayuda, consulte en recepción.
Privacy Practices
Please read our Notice of Privacy Practices below, and we encourage you to call us with any concerns or complaints regarding the privacy of your health care information.
Notice of Non-Discrimination and Availability of Free Language & Communication Services
Wheeler does not exclude, treat differently, or discriminate against individuals in a manner which violates Federal civil rights laws. Wheeler respects the rights of individuals to be treated without regard to race, color, religious creed, sex, age, national origin, ancestry, marital status, sexual orientation, gender identity or expression, or lawful source of income and without unlawful discrimination concerning mental or physical disability. In order to ensure effective communication and meaningful access to our services, Wheeler provides the following:
Free and timely communication assistance services and aids to people with disabilities, such as qualified sign language interpreters, TTY/TDD tele-communication relay services, and/or written information.
Free and timely language assistance services to people whose primary language is not English, such as qualified language interpreters and information written in other languages.
You have the right to any of these services. If you need them, please notify a member of our staff, or call Wheeler’s Navigation Center at 888-793-3500.
If you believe that your language or communication needs have not been appropriately addressed, you may express your concerns to the management team of the program by which you are served. You may also contact the Office of Civil Rights, U.S. Department of Health and Human Services, Government Center, J.F. Kennedy Federal Building - Room 1875, Boston, MA 02203, Voice phone 800-368-1019, FAX 617-565-3809, TDD 800-537-7697.
Wheeler no excluye, trata distintamente, ni discrimina contra individuos en una manera que viola las leyes Federales de derechos civiles. Wheeler respeta los derechos que tienen los individuos de ser tratados independiente de raza, color, creencia religiosa, sexo, edad, origen nacional, descendencia, estado civil, identidad o expresión de género, orientación sexual o fuente legal de ingresos y sin discriminación ilegal respeto a incapacidad mental o física. Para asegurar comunicación eficaz y acceso significativo a nuestros servicios, Wheeler provee lo siguiente:
Servicios gratis y oportunos de asistencia en comunicación y asistencia para personas con incapacidades, tales como interpretes calificados del lengua de señas, servicios de TTY/TDD/comunicación telefónica para personas con problemas auditivas y del habla, y/o información por escrito.
Servicios gratis y oportunos de asistencia de idioma para personas cuyos idioma principal no es el inglés, tal como interpretes calificados de varios idiomas e información por escrito en otros idiomas.
Usted tiene el derecho a todos estos servicios. Si usted los necesita, favor de notificar a un miembro de nuestro personal, o llame al Centro de Navegación de Wheeler al 888-793-3500.
Si usted cree que no hemos atendido apropiadamente a sus necesidades de idioma o de comunicación, usted puede expresar sus preocupaciones al equipo de gerencia del programa que le está sirviendo. Usted también puede ponerse en contacto con la Oficina de Derechos Civiles, el Ministerio de Salud Pública y Bienestar Social de los Estados Unidos, Government Center (Centro del Gobierno), J.F. Kennedy Federal Building (el Edificio Federal Kennedy) – Room (Sala) 1875, Boston, MA 02203, Teléfono general 800-368-1019, FAX 617-565-3809, TDD 800-537-7697.
English | Attention: If you speak English, language assistance services, free of charge are available to you. Please notify a member of our staff, or call 888-793-3500.
Spanish | Atención: Si usted habla español, servicios gratis de asistencia de idioma están disponibles para usted. Favor de notificar a un miembro de nuestro personal, o llame al 888-793-3500.
Polish | Uwaga: Jeśli porozumiewasz się w języku polskim, możesz skorzystać z usług tłumacza bez żadnych opłat. Prosimy powiadomić o tym naszego pracownika lub zadzwonić pod numer 888-793-3500.
Portugese | ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 888-793-3500.